Customer Service Specialist

Talentify; East Rutherford (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Talentify in East Rutherford, NJ is seeking a Customer Service Specialist to join our operations team. This onsite role centers on order execution, ensuring accuracy, timely updates, and clear communication with customers and internal teams.

You will manage inbound inquiries, enter orders, and maintain records across CRM and ERP systems while prioritizing tasks in a fast-paced environment. The ideal candidate has 1-3+ years' customer-facing experience and proficiency with MS Office.

Qualifications

• 1-3+ years of customer-facing experience (customer service, retail, operations, or similar)
• Experience working with CRM, ERP, or similar systems
• Strong data entry skills with a high level of accuracy
• Ability to manage multiple tasks simultaneously in a fast-paced environment
• Strong organizational and time management skills
• Comfortable communicating with customers via phone and email
• Proficiency with Microsoft Office (Excel, Outlook, Word)

Responsibilities

• Manage inbound customer communication via phone and email related to orders, updates, and issue resolution
• Process and enter customer orders with a high level of accuracy across multiple order types
• Maintain detailed and organized records of customer interactions and order activity
• Coordinate with internal teams to ensure timely and accurate order fulfillment
• Manage multiple active orders at different stages, each with unique requirements and timelines
• Prioritize tasks based on urgency and operational impact
• Identify and resolve issues when possible, escalating when appropriate
• Support general administrative tasks related to order processing and customer support

Skills

Customer-facing experience

Data entry accuracy

Multitasking in fast-paced environment

Organizational/time management

Verbal and written communication

Microsoft Office proficiency

Ability to work with minimal guidance

Tools

CRM/ERP systems

Microsoft Office Suite

Job description

TITLE: Customer Service Specialist
TYPE: Direct Hire
LOCATION: East Rutherford, NJ
ONSITE/REMOTE/HYBRID: Onsite
SHIFT: 9 am - 5:30 pm, M-F
START DATE: August/September 2026

We are seeking a Customer Service Representative to join a collaborative operations team in a fast-paced, order-driven environment. This role sits at the center of order execution and requires strong organization, attention to detail, and the ability to manage multiple workflows simultaneously.

The position supports day-to-day customer interactions while ensuring orders are processed accurately and efficiently. Success in this role is less about the difficulty of the work and more about the ability to stay organized, prioritize effectively, and maintain accuracy under volume.

MAIN RESPONSIBILITIES

• Manage inbound customer communication via phone and email related to orders, updates, and issue resolution
• Process and enter customer orders with a high level of accuracy across multiple order types
• Maintain detailed and organized records of customer interactions and order activity
• Coordinate with internal teams to ensure timely and accurate order fulfillment
• Manage multiple active orders at different stages, each with unique requirements and timelines
• Prioritize tasks based on urgency and operational impact
• Identify and resolve issues when possible, escalating when appropriate
• Support general administrative tasks related to order processing and customer support

QUALIFICATIONS

• 1-3+ years of customer-facing experience (customer service, retail, operations, or similar)
• Experience working with CRM, ERP, or similar systems
• Strong data entry skills with a high level of accuracy and attention to detail
• Ability to manage multiple tasks simultaneously in a fast-paced environment
• Strong organizational and time management skills
• Comfortable communicating with customers via phone and email
• Proficiency with Microsoft Office (Excel, Outlook, Word)

EOE STATEMENT

We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership or any other characteristic protected by law.