Onsite Logistics & Customer Support

Talentify; Jacksonville (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

Aston Carter in Jacksonville, FL is seeking a Logistics Specialist to handle customer inquiries across phone, email, and in-person channels, manage customer accounts, and support logistics operations.

You will maintain records, assist with import/export documentation, and collaborate with internal teams to resolve issues, using Excel to track data and generate reports.

This contract-to-hire onsite role offers benefits including medical, 401(k), life insurance, and PTO.

Qualifications

• Proven experience in a customer service role.
• At least 1 year of office admin or customer service experience.
• Minimum of 6 months of logistics or trucking knowledge.
• Strong customer service skills and handling inquiries.
• Proficiency with email correspondence.
• Experience handling inbound/outbound calls.
• Accurate data entry and documentation skills.
• Proficiency with Excel and Microsoft Office.

Responsibilities

• Handle customer inquiries via phone, email, and in-person interactions in a professional and timely manner.
• Provide clear and accurate information about services and logistics processes, including trucking and related activities.
• Manage customer accounts by tracking requests, updating information, and ensuring high levels of customer satisfaction.
• Collaborate with internal departments to facilitate timely and effective resolutions to customer issues.
• Maintain detailed and accurate records of customer interactions, transactions, and service requests.
• Perform data entry tasks to update systems, logs, and reports related to logistics and customer service activities.
• Prepare, review, and maintain reports related to logistics operations, customer service metrics, and account status.
• Support import and export activities through accurate documentation management and record keeping.
• Create, organize, and manage documents for logistics, trucking, and customer service processes.
• Draft and manage email correspondence with customers, partners, and internal stakeholders.
• Use Microsoft Office products, including Excel, to track data, generate reports, and support daily operations.

Skills

Customer service

Office admin

Logistics knowledge

Data entry

Excel

Email communication

Phone calls

Documentation

Collaboration

Tools

Microsoft Office

Job description

Aston Carter in Jacksonville, FL is seeking a Logistics Specialist to handle customer inquiries across phone, email, and in-person channels, manage customer accounts, and support logistics operations.

You will maintain records, assist with import/export documentation, and collaborate with internal teams to resolve issues, using Excel to track data and generate reports.

This contract-to-hire onsite role offers benefits including medical, 401(k), life insurance, and PTO.