Customer Care Specialist — Order & Fulfillment

Talentify; Carteret (NJ); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off

Job summary

Actalent is seeking a Customer Care Representative in Carteret, NJ for a contract-to-hire role. You will be the primary contact for customers, handling inquiries and orders, and coordinating with Production, Planning, Shipping, and Quality teams to ensure on-time delivery.

You will maintain accurate customer records, support special requirements, and help achieve service and performance goals in a collaborative environment.

Qualifications

• 2–3 years of customer support or customer care experience, preferably in food, flavor, fragrance, or related industries.
• Strong customer service skills with professional communication via phone, email, and internal systems.
• Proficient data entry with high accuracy and attention to detail.

Responsibilities

• Serve as a primary contact for customer inquiries via phone, email, and internal systems.
• Process customer orders accurately and timely, ensuring completeness.
• Coordinate with Production, Planning, Shipping, and Quality teams to support on‑time delivery.

Skills

Customer service

Communication

Multitasking

Attention to detail

Data entry

CRM systems

Education

HS Diploma or equivalent

Tools

SAP

NetSuite

Job description

Actalent is seeking a Customer Care Representative in Carteret, NJ for a contract-to-hire role. You will be the primary contact for customers, handling inquiries and orders, and coordinating with Production, Planning, Shipping, and Quality teams to ensure on-time delivery.

You will maintain accurate customer records, support special requirements, and help achieve service and performance goals in a collaborative environment.