Onsite Customer Service Engineer — VA ESOM Support

Kentro; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare benefits

401k with employer match

Paid time off

Job summary

A tech solutions company in Nashville is seeking a Customer Service Engineer to provide IT support across various VA sites. The role involves troubleshooting, system administration, and user support. Candidates should have a technical degree, relevant experience, and the physical capability to handle IT equipment. This position emphasizes teamwork and collaboration while contributing to significant IT solutions.

Qualifications

• 2+ years of experience in IT Technical Support, Help Desk or System Administration.
• Experience in conducting routine system administration tasks.
• Must meet physical requirements for handling equipment.

Responsibilities

• Support installation, maintenance, testing, and troubleshooting of computer systems.
• Provide remote and desk-side technical support.
• Aid in setting up and maintaining user accounts.
• Monitor open tickets in VA's ServiceNow system.

Skills

IT Technical Support

Help Desk Experience

System Administration

Communication Skills

Education

Bachelor's degree in computer science or related field

8 years relevant experience

Tools

Active Directory

Windows Environment

Microsoft Office

Job description

A tech solutions company in Nashville is seeking a Customer Service Engineer to provide IT support across various VA sites. The role involves troubleshooting, system administration, and user support. Candidates should have a technical degree, relevant experience, and the physical capability to handle IT equipment. This position emphasizes teamwork and collaboration while contributing to significant IT solutions.