Onsite IT Support Engineer – Field Services

Kentro; Fort William Henry Harrison (MT); On-site; USD 39,000 - 44,000; Full time

Job summary

Kentro is hiring an experienced Customer Service Engineer to support VA-ESOM End Point Support and Operations Monitoring across the United States. Location: Onsite at Fort Harrison MT. Base pay ranges from $28.00 to $32.00 hourly, with compensation determined by experience and contract requirements.

The role requires diagnosing issues, guiding customers through fixes, and performing routine system administration tasks. Travel and surge capacity may be part of the expectations.

Qualifications

• Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.
• 2+ years of experience in IT Technical Support, Help Desk or System Administration.
• Candidates must be able to meet the physical requirements of the role as listed in the job description.

Responsibilities

• Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
• Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
• Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
• Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
• Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.

Skills

IT Technical Support

Education

Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline

Tools

ServiceNow

Active Directory

Job description

Kentro is hiring an experienced Customer Service Engineer to support VA-ESOM End Point Support and Operations Monitoring across the United States. Location: Onsite at Fort Harrison MT. Base pay ranges from $28.00 to $32.00 hourly, with compensation determined by experience and contract requirements.

The role requires diagnosing issues, guiding customers through fixes, and performing routine system administration tasks. Travel and surge capacity may be part of the expectations.