Delivery Support & Customer Care Specialist

Employee Relations Associates, Inc.; Newark (NJ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Benefits include medical, dental, and

401(k) and holiday pay

Job summary

Employee Relations Associates, Inc. in Newark, NJ is seeking a Customer Service Representative for a 4 months contract. The role involves supporting customers, business partners, and delivery teams to ensure a smooth and positive delivery experience.

You will handle inquiries via phone and email, resolve issues, and monitor delivery routes in a fast-paced environment. The shift is 11:00 AM – 7:30 PM with a pay rate of $19/hour on W2.

Qualifications

• 1+ year of related customer service experience in a call center environment.
• High school diploma or equivalent preferred.
• Strong customer service and communication skills.
• Ability to investigate and resolve customer issues.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Ability to work in a fast-paced environment and meet customer service expectations.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and MS Project.

Responsibilities

• Assist customers and business partners via phone and email.
• Handle customer complaints and concerns in a calm and professional manner.
• Diagnose, assess, and resolve customer and delivery-related issues.
• Monitor the progress of delivery routes and provide appropriate updates.
• Scan haul-away pods and verify required stamps.
• Process changes, updates, and cancellations to delivery orders.
• Coordinate with drivers and internal teams to resolve delivery issues.
• Maintain accurate information and documentation throughout the customer interaction.

Skills

Customer service

Communication

Problem solving

Organization & multitasking

Calm under pressure

MS Office

Phone & email handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Employee Relations Associates, Inc. in Newark, NJ is seeking a Customer Service Representative for a 4 months contract. The role involves supporting customers, business partners, and delivery teams to ensure a smooth and positive delivery experience.

You will handle inquiries via phone and email, resolve issues, and monitor delivery routes in a fast-paced environment. The shift is 11:00 AM – 7:30 PM with a pay rate of $19/hour on W2.