Part-Time Customer Service & Delivery Coordinator

Employee Relations Associates, Inc.; Tulsa (OK); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short-term disability

401(k)

Holiday pay

Job summary

Employee Relations Associates, Inc. in Tulsa, OK is hiring a part-time, onsite Customer Service Representative to support customers, partners and drivers for a smooth delivery experience.

You will handle inquiries by phone and email, resolve complaints, monitor routes, and coordinate with drivers and internal teams while staying organized and meeting deadlines. Schedule is approximately 20–32 hours per week with shifts around 9:00 AM to 2:00 PM.

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of related experience, preferably in a call center or customer service environment.
• Experience using Microsoft Office (Word, Excel, PowerPoint, MS Project).
• Strong customer service and communication skills.
• Ability to troubleshoot and resolve issues effectively.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure.

Responsibilities

• Assist customers and business partners by phone and email.
• Handle customer complaints calmly and professionally.
• Diagnose, assess, and resolve customer issues.
• Monitor delivery routes and progress.
• Scan haul-away pods and verify stamps.
• Process delivery order changes and cancellations.
• Coordinate with drivers and internal teams to resolve delivery-related issues.
• Manage multiple priorities while maintaining accurate information.

Skills

Microsoft Office

Customer service

Multitasking

Organization

Work under pressure

Education

High school diploma or equivalent

Tools

MS Project

Job description

Employee Relations Associates, Inc. in Tulsa, OK is hiring a part-time, onsite Customer Service Representative to support customers, partners and drivers for a smooth delivery experience.

You will handle inquiries by phone and email, resolve complaints, monitor routes, and coordinate with drivers and internal teams while staying organized and meeting deadlines. Schedule is approximately 20–32 hours per week with shifts around 9:00 AM to 2:00 PM.