Delivery Operations | Customer Service Specialist (Onsite)

Talentify; Ellenton (FL); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short-term disability

401(k)

Holiday pay

Job summary

Talentify is seeking a Customer Service Representative in Ellenton, FL to support customers, business partners, and drivers in a fast-paced delivery environment. This onsite role focuses on keeping deliveries on track and resolving customer concerns with professional service.

The position involves assisting customers by phone and email, handling complaints, and coordinating delivery order changes while maintaining accuracy and strong communication. Experience in delivery or logistics is a plus.

Qualifications

• Experience using MS Project, Word, Excel, and PowerPoint.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and effective in a fast-paced environment.
• Quick learner with attention to detail.

Responsibilities

• Assist customers and business partners by phone and email
• Handle customer complaints calmly and professionally
• Diagnose, assess, and resolve customer issues
• Monitor delivery routes and progress
• Scan haul-away pods and verify stamps
• Process delivery order changes and cancellations
• Communicate with customers, drivers, and business partners to resolve issues
• Manage multiple priorities while maintaining accuracy and organization

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Problem solving

Calm under pressure

Education

High school diploma or equivalent

Tools

MS Project

MS Word

MS Excel

MS PowerPoint

Job description

Talentify is seeking a Customer Service Representative in Ellenton, FL to support customers, business partners, and drivers in a fast-paced delivery environment. This onsite role focuses on keeping deliveries on track and resolving customer concerns with professional service.

The position involves assisting customers by phone and email, handling complaints, and coordinating delivery order changes while maintaining accuracy and strong communication. Experience in delivery or logistics is a plus.