Part-Time Customer Service & Delivery Coordinator

ER Associates, Inc.; Tulsa (OK); On-site; USD 23,000 - 25,000; Part time

Job summary

ER Associates, Inc. in Tulsa, OK is seeking a part-time Customer Service Representative to support customers, partners, and drivers for a smooth delivery experience.

This contract role combines customer service, delivery coordination, problem-solving, and route monitoring in a fast-paced environment. The position requires MS Office proficiency, strong communication, and the ability to handle multiple priorities under pressure.

Qualifications

• Experience using Microsoft Office, including Word, Excel, PowerPoint, and MS Project.
• Strong customer service and communication skills.
• Ability to troubleshoot and resolve issues effectively.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure.
• High school diploma or equivalent preferred.
• 1+ year of related experience in a call center or customer service environment.

Responsibilities

• Assist customers and business partners by phone and email.
• Handle customer complaints calmly and professionally.
• Diagnose, assess, and resolve customer issues.
• Monitor delivery routes and progress.
• Scan haul-away pods and verify stamps.
• Process delivery order changes and cancellations.
• Coordinate with drivers and internal teams to resolve delivery-related issues.
• Manage multiple priorities while maintaining accurate information.

Skills

Strong customer service

Communication skills

Troubleshooting

Organizational skills

Multitasking

Pressure handling

Education

High school diploma or equivalent (preferred)

Tools

Microsoft Office

Job description

ER Associates, Inc. in Tulsa, OK is seeking a part-time Customer Service Representative to support customers, partners, and drivers for a smooth delivery experience.

This contract role combines customer service, delivery coordination, problem-solving, and route monitoring in a fast-paced environment. The position requires MS Office proficiency, strong communication, and the ability to handle multiple priorities under pressure.