Onsite Customer Service & Logistics Specialist

Mobile-Communications-America-Inc; Lafayette (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

PTO

Holiday pay

Education incentives

Job summary

Mobile Communications America, Inc. in Lafayette, IN is seeking a Customer Service Specialist to be the first point of contact for customers and visitors, handle calls and emails, and coordinate repairs and warranties with internal teams.

The ideal candidate has at least 2 years in customer operations, strong MS Office skills, and excellent communication. This on-site role supports sales and service, inventory management, and scheduling, with a focus on accuracy and discretion.

Qualifications

• Minimum 2 years in customer operations or related fields.
• Experience in Scheduling/Dispatch, Purchasing, Shipping/Receiving, Inventory, or Sales Support.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong communication and organizational skills; able to work independently in a fast-paced environment.
• Ability to handle confidential information with discretion.

Responsibilities

• Serve as the first point of contact for visitors, callers and emails.
• Log repairs in ERP, determine warranty dates, stage for repair or third-party depot; process warranty claims and prepare for billing.
• Provide tracking for sales and service teams; ship products; coordinate with vendors.
• Review and update inventory levels; perform counts; rotate stock from oldest to newest; secure assets.
• Add/remove equipment; assist in renewal process; schedule calls/jobs for installers.
• Maintain customer contact information; pull and monitor WIP and aging reports; review tickets and send invoices.
• Other duties as assigned.

Skills

Customer service

Communication

MS Office

Scheduling/Dispatch

Inventory

Data entry

ERP system

Tools

ERP system

Job description

Mobile Communications America, Inc. in Lafayette, IN is seeking a Customer Service Specialist to be the first point of contact for customers and visitors, handle calls and emails, and coordinate repairs and warranties with internal teams.

The ideal candidate has at least 2 years in customer operations, strong MS Office skills, and excellent communication. This on-site role supports sales and service, inventory management, and scheduling, with a focus on accuracy and discretion.