Customer Service & Logistics Coordinator

Mobile Communications America; Beckley (WV); On-site; USD 21,000 - 30,000; Full time

Job summary

Mobile Communications America, Inc. in Beckley, West Virginia is seeking a Customer Service Specialist to support our Voice (MSS) division. The role emphasizes first contact with customers, accurate data handling, and ERP-based ticketing and warranty coordination.

Ideal candidates have 2+ years in customer operations, strong Microsoft Office skills, and excellent written and spoken communication. You will collaborate across departments to ensure timely service and inventory management.

Qualifications

• 2+ years in customer operations or related fields.
• Proficient in Microsoft Word, Excel, and Outlook.
• Professional communication in written and spoken forms.
• Ability to handle fast-paced environments with priorities.
• Discretion and integrity in handling confidential information.

Responsibilities

• Greeting visitors and customers and handling calls and emails as the first contact.
• Logging repair requests in the ERP system and coordinating warranties.
• Coordinating with internal teams and vendors for timely service.
• Preparing pricing and handling equipment returns to vendors.
• Generating reports and assisting with scheduling for field techs.

Skills

Customer service experience

ERP coordination

Communication skills

Organizational skills

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Outlook

ERP system

Job description

Mobile Communications America, Inc. in Beckley, West Virginia is seeking a Customer Service Specialist to support our Voice (MSS) division. The role emphasizes first contact with customers, accurate data handling, and ERP-based ticketing and warranty coordination.

Ideal candidates have 2+ years in customer operations, strong Microsoft Office skills, and excellent written and spoken communication. You will collaborate across departments to ensure timely service and inventory management.