Customer Experience & Operations Specialist

Mobile Communications America; Monroe (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

PTO

Holiday Pay

Education incentives

Job summary

Mobile Communications America in Monroe, LA is seeking an experienced Customer Service Specialist to support our MSS division. You will be the front line for customers, handle orders, scheduling, billing support, and documentation, while collaborating with Sales, Service, Warehouse, and Finance.

The ideal candidate is organized, detail-oriented, and capable of managing multiple priorities with professionalism and confidentiality in a fast-paced environment.

Qualifications

• 3 to 7 years of experience in customer service, office administration, or customer operations.
• Proficient in Microsoft Office applications (Outlook, Word, Excel).
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to prioritize multiple assignments in a fast-paced environment.
• High attention to detail and accuracy.
• Ability to maintain confidential information.
• Demonstrated professionalism and customer service skills.

Responsibilities

• Serve as the first point of contact for customers, vendors, and visitors.
• Answer and direct incoming calls using a multi-line telephone system; respond to inquiries and resolve issues.
• Process orders, manage scheduling, purchasing, shipping/receiving, and inventory; provide billing support.
• Prepare reports and maintain accurate customer records and documentation.
• Collaborate with Sales, Service, Warehouse, Purchasing, Finance, and other departments; cross-train across functions.
• Assist with onboarding and training of new team members and support process improvements.

Skills

Customer service

Microsoft Office

Communication

Time management

Organizational skills

Attention to detail

Confidentiality

Professionalism

Tools

ERP systems

Job description

Mobile Communications America in Monroe, LA is seeking an experienced Customer Service Specialist to support our MSS division. You will be the front line for customers, handle orders, scheduling, billing support, and documentation, while collaborating with Sales, Service, Warehouse, and Finance.

The ideal candidate is organized, detail-oriented, and capable of managing multiple priorities with professionalism and confidentiality in a fast-paced environment.