Customer Service Specialist

Mobile-Communications-America-Inc; Urbana (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Holiday Pay

Education Incentives

Job summary

Mobile Communications America, Inc. in Urbana, IL is seeking a Customer Service Specialist to support our Voice (MSS) division. The role involves handling calls, emails, data entry, and coordinating repairs while maintaining strong relationships with customers and vendors.

The position requires 2–4 years of related experience, proficiency with Microsoft Office, and the ability to work in a fast-paced environment. Excellent communication and organizational skills are essential.

Qualifications

• 2-4 years of experience in customer operations or related fields.
• Experience in AP/AR, depot repairs, shipping/receiving, inventory, and sales support.
• Proficiency in Microsoft Office products.
• Strong communication skills at all levels of the organization.
• Ability to work in a fast-paced environment and manage priorities without supervision.
• Strong organizational and administrative skills with attention to detail.
• Discretion with confidential information and integrity in the workplace.
• Office setting experience preferred.

Responsibilities

• Greet visitors and handle phone calls and emails as the first contact point.
• Maintain accurate customer contact information and build relationships with customers and vendors.
• Log repair requests in the ERP system and verify warranties.
• Coordinate internal or third-party repair depots and ensure timely repair and return of equipment.
• Prepare pricing for billing review and track orders for service teams.
• Monitor inventory levels and perform counts, rotate stock, and secure assets.
• Assist with contract renewals and update equipment in the system.
• Generate and maintain reports such as WIP, aging, and open purchase orders.
• Create, track, and close service tickets with proper documentation and technician hours.
• Collaborate across departments to communicate daily priorities.
• Promote a safe, positive, and productive work environment.
• Perform other operational duties as assigned.

Skills

Customer Service

AP/AR

Depot Repairs

Shipping/Receiving

Inventory

Sales Support

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Specialist

Urbana, IL, US

8 days ago Requisition ID: 6480

Salary Range: $15.00 To $18.00 Hourly

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Service Specialist in Urbana, Illinois, to support our fast-growing Voice (MSS) division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING:

• Greeting visitors and customers and handling phone calls and emails as the first point of contact.
• Maintaining accurate customer contact information and building strong relationships with customers and vendors.
• Logging repair requests in the ERP system, verifying warranties, and coordinating internal or third-party repair depots.
• Ensuring timely completion and return of equipment, filing warranty claims, and preparing pricing for billing review.
• Receiving, staging, and tracking products for sales and service teams, shipping orders, and handling equipment returns to vendors within required timeframes.
• Monitoring inventory levels based on sales trends, performing counts, rotating stock, and securing assets.
• Adding and removing equipment in the system and assisting with contract renewals.
• Generating and maintaining reports, including Work-in-Progress (WIP), aging, and open purchase orders.
• Creating, tracking, and closing service tickets accurately and on time, ensuring all documentation and technician hours are properly recorded.
• Collaborating across departments to communicate daily priorities with service and operations teams.
• Promoting and maintaining a safe, positive, and productive work environment.
• Performing other operational duties as assigned.

WHAT YOU WILL BRING TO THE TEAM:

• 2-4 years of experience in customer operations or related fields, such as
  • Customer Service
  • AP/AR
  • Depot Repairs
  • Shipping/Receiving
  • Inventory
  • Sales Support
• Excellent knowledge and experience using Microsoft Office Products, including Microsoft Word, Microsoft Excel, and Outlook, are required.
• Professional communication in both spoken and written forms at all levels of the organization is required.
• Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
• Strong organizational and administrative skills. Detail-oriented.
• Discretion; able to handle confidential and proprietary information appropriately.
• High level of integrity.
• Experience in an office setting preferred.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work onsite in the Urbana, IL office Monday through Friday, 8:00 am-5:00 pm.

3109 Tatman Ct, Urbana, IL 61802

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending; frequently utilize near vision for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

DIRECT REPORTS:

No Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turnkey systems, products, and services—including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 65,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA; it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmpitive Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”