Onsite Customer Experience Specialist

VIVA USA Inc; Youngstown (OH); On-site; USD 17,000 - 28,000; Full time

Job summary

Central One Optical is seeking a Customer Service Specialist to represent our brand and deliver top-quality service to customers. This 100% onsite role requires following established processes, maintaining a positive and empathetic attitude, and developing knowledge of our products.

You will handle calls and orders, respond to questions via phone, email, and chat, and work with the team to resolve issues quickly. Regular training and collaboration with leaders support your growth.

Qualifications

• Experience delivering customer service according to care standards.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Develop a strong knowledge of our product portfolio and procedures.

Responsibilities

• Provide quality customer service by answering incoming calls and entering orders, responding to customer questions/concerns.
• Communicate with customers through various channels (Phone, email, chat).
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Offer support and solutions to customers in accordance with the company's customer service policies.
• Identify customer questions, complaints, concerns, and provide sufficient answers and solutions.
• Redirect customers to appropriate departments and follow up with callers on status to ensure resolution.
• Collaborate with team members and other departments to ensure overall customer satisfaction.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

Central One Optical is seeking a Customer Service Specialist to represent our brand and deliver top-quality service to customers. This 100% onsite role requires following established processes, maintaining a positive and empathetic attitude, and developing knowledge of our products.

You will handle calls and orders, respond to questions via phone, email, and chat, and work with the team to resolve issues quickly. Regular training and collaboration with leaders support your growth.