Onsite Customer Service Manager — Lead & Optimize O2C

Momentive; Stanford Heights (NY); On-site; USD 70,000 - 102,000; Full time

Benefits offered by this job

Health, dental & vision insurance with

Paid Time Off (PTO) and holidays

401k with company match

Student debt payoff program

Wellness programs and financial ed

Job summary

Momentive is seeking a Customer Service Manager to lead a on-site team responsible for customer service operations. You will develop representatives, monitor performance, and drive customer satisfaction while enabling cross-functional collaboration with Supply Chain and Sales.

The role requires five days on-site, with possible early start times to meet business needs. A strong focus on process improvement and KPI performance is essential.

Qualifications

• Bachelor’s degree or equivalent with 3+ years in a related role.
• Strong knowledge of Order-to-Cash (O2C) processes.
• Experience leading customer service teams and driving KPIs.

Responsibilities

• Lead, coach, and develop a team of Customer Service Representatives.
• Define performance goals and monitor team effectiveness.
• Oversee order-to-cash process and ensure accuracy and compliance.

Skills

Leadership

Customer service leadership

Project management

Analytical skills

Communication skills

IT proficiency

Education

Bachelor’s degree

Tools

SAP

ERP systems

Job description

Momentive is seeking a Customer Service Manager to lead a on-site team responsible for customer service operations. You will develop representatives, monitor performance, and drive customer satisfaction while enabling cross-functional collaboration with Supply Chain and Sales.

The role requires five days on-site, with possible early start times to meet business needs. A strong focus on process improvement and KPI performance is essential.