Customer Service Specialist

VIVA USA Inc; Youngstown (OH); Sur place; USD 17 000 - 28 000; Plein temps

Résumé du poste

Central One Optical is seeking a Customer Service Specialist to represent our brand and deliver top-quality service to customers. This 100% onsite role requires following established processes, maintaining a positive and empathetic attitude, and developing knowledge of our products.

You will handle calls and orders, respond to questions via phone, email, and chat, and work with the team to resolve issues quickly. Regular training and collaboration with leaders support your growth.

Qualifications

• Experience delivering customer service according to care standards.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Develop a strong knowledge of our product portfolio and procedures.

Responsabilités

• Provide quality customer service by answering incoming calls and entering orders, responding to customer questions/concerns.
• Communicate with customers through various channels (Phone, email, chat).
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Offer support and solutions to customers in accordance with the company's customer service policies.
• Identify customer questions, complaints, concerns, and provide sufficient answers and solutions.
• Redirect customers to appropriate departments and follow up with callers on status to ensure resolution.
• Collaborate with team members and other departments to ensure overall customer satisfaction.

Connaissances

Customer service

Communication

Empathy

Problem solving

Description du poste

100% ONSITE

As a Customer Service Specialist for Central One Optical, your mission will be to act as a representative of our company to provide top-quality service to our customers.

PRIMARY RESPONSIBILITIES:
Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Develop a strong knowledge of our product portfolio and procedures
Demonstrate 100% follow-through in every commitment in an effort to provide one-call resolution.
Effectively communicate additional promotions and services we offer.
Process customer orders in a courteous, efficient, timely manner with minimal errors.
Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
Communicate effectively with leaders, including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met, and any problems or issues are addressed in a timely and professional manner.
Regularly attend and participate in team meetings.
Participate in ongoing training and development to improve the knowledge and skills required to better serve our customers.
Other duties as assigned by Manager.

Specific Duties:
Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns
Communicate with customers through various channels (Phone, email, chat)
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensuring resolution
Collaborate with team members and other company departments to ensure overall customer and product satisfaction

Notes:
Work Hours: 8 am to 5 pm
100% ONSITE

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status