Onsite Customer Experience Specialist

Teleperformance; Bristol (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(K) plan

Life insurance

Paid time off

Job summary

Teleperformance in Bristol, TN is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

The role requires a high school diploma and at least 6 months of customer service experience, with on-site work in Bristol, TN.

Qualifications

• High School Diploma or equivalent.
• 6+ months of customer service experience preferred.
• Must be 18 years or older.
• Typing speed of at least 25 words per minute.
• Proficient in PC operation and Windows-based systems.
• Ability to work on site at Bristol, TN location.

Responsibilities

• Connect with customers via phone, email, chat, or social media to resolve questions or concerns.
• Calmly attempt to resolve and de-escalate issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or processing payments.
• Track all call-related information for auditing and reporting.

Skills

Customer service

Communication

Typing 25 WPM

Windows familiarity

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Teleperformance in Bristol, TN is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

The role requires a high school diploma and at least 6 months of customer service experience, with on-site work in Bristol, TN.