Customer Experience Advocate (On-site)

Teleperformance; Brownsville (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(K) plans

Life insurance

Job summary

Teleperformance in Brownsville, TX seeks a Customer Support Specialist to join on-site, handling inbound/outbound communications and resolving inquiries to ensure a seamless experience. You will work with a suite of web-based tools to deliver best-in-class service and grow customer relationships.

The role emphasizes high-velocity service delivery, documentation of interactions, and adherence to policies while supporting diverse clients in a global digital services environment.

Qualifications

• Must be 18 years of age or older.
• 1+ year related customer service experience.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• High School Diploma or equivalent.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Deliver exceptional service to high-value customers via phone and chat.
• Provide accurate information and assistance regarding credit card accounts, products, and services.
• Identify and resolve customer issues while adhering to company policies and procedures.
• Educate customers on the features and benefits of the credit card and savings products and services.
• Proactively identify opportunities to enhance the customer experience and promote loyalty.
• Maintain accurate records of customer interactions and transactions in the company's systems.
• Meet or exceed established goals for performance metrics, including call/chat quality, productivity, and schedule adherence.
• Provide first call/chat resolution while following procedures that meet regulatory and compliance guidelines.

Skills

Typing 25 wpm

Customer service

Windows familiarity

Flexible schedule

Team player

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance in Brownsville, TX seeks a Customer Support Specialist to join on-site, handling inbound/outbound communications and resolving inquiries to ensure a seamless experience. You will work with a suite of web-based tools to deliver best-in-class service and grow customer relationships.

The role emphasizes high-velocity service delivery, documentation of interactions, and adherence to policies while supporting diverse clients in a global digital services environment.