Onsite Customer Experience Specialist

ViaPlus; Anaheim (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

ViaPlus is seeking a dedicated customer service representative in Anaheim, CA. This position involves managing high volumes of customer inquiries, promoting positive relations, and resolving service-related issues. Strong communication and interpersonal skills are essential for success in this role.

The ideal candidate will have a high school diploma and preferably some customer service experience. Bilingual Spanish is a plus. This is an on-site position with a commitment to enhancing customer experiences.

Qualifications

• Detail-oriented, efficient, and possess superior written communication.
• Must provide compassionate support to customers.
• Ability to organize and write correspondence in a logical manner.

Responsibilities

• Promote positive customer relations with clients and coworkers.
• Answer over 100 customer calls daily.
• Resolve service problems and follow up for resolution.

Skills

Excellent phone etiquette

Excellent verbal communication skills

Customer service skills

Strong interpersonal skills

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

ViaPlus is seeking a dedicated customer service representative in Anaheim, CA. This position involves managing high volumes of customer inquiries, promoting positive relations, and resolving service-related issues. Strong communication and interpersonal skills are essential for success in this role.

The ideal candidate will have a high school diploma and preferably some customer service experience. Bilingual Spanish is a plus. This is an on-site position with a commitment to enhancing customer experiences.