Customer Experience Associate I — Onsite Fullerton

Avocado Green Brands; Fullerton (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical (HMO, PPO, HSA) and Dental

Vision

401(k) with employer match

PTO

Volunteer days

Annual Bonus Plan

Training and Tools

Employee product discount

Referral Bonus

Job summary

Avocado Green Brands in Fullerton, CA is seeking a Customer Experience Associate I to join our on-site team. You will respond to customer inquiries by phone, chat, and email, and maintain documentation of issues and interactions.

Responsibilities include routing concerns to departments, handling order inquiries, and supporting vendors per company standards. Candidates should have at least 1 year in customer service, strong communication skills, and reliable attendance.

Qualifications

• Minimum 1 year of customer service experience.

Responsibilities

• Respond to customer inquiries via calls, chats, and emails.
• Maintain accurate documentation of customer issues and interactions.
• Route concerns to appropriate departments and assist with order inquiries.
• Meet department performance metrics (PRP, QA, CSAT, time in queues).

Skills

Customer service

Communication

Problem solving

Attention to detail

Job description

Avocado Green Brands in Fullerton, CA is seeking a Customer Experience Associate I to join our on-site team. You will respond to customer inquiries by phone, chat, and email, and maintain documentation of issues and interactions.

Responsibilities include routing concerns to departments, handling order inquiries, and supporting vendors per company standards. Candidates should have at least 1 year in customer service, strong communication skills, and reliable attendance.