Customer Care & Support Specialist

ViaPlus; Corona (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

ViaPlus, located in Corona, CA, seeks a Customer Service Representative to enhance customer relations by providing outstanding service. This role involves handling a high volume of customer calls, maintaining records, and resolving complaints efficiently.

The ideal candidate will possess excellent verbal communication skills, attention to detail, and a strong customer service ethic. Bilingual candidates are encouraged to apply. This position helps foster a positive customer experience in a dynamic work environment.

Qualifications

• Customer service experience preferred.
• Bilingual Spanish is a plus.
• Ability to work in a team environment or independently.

Responsibilities

• Promote positive customer relations with customers and coworkers.
• Answer 100+ routine and non-routine customer calls daily.
• Maintain customer records by updating account information.
• Resolve service problems and following up to ensure resolution.

Skills

Excellent phone etiquette

Excellent verbal communication skills

Detail-oriented

Strong interpersonal skills

Excellent customer service skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

ViaPlus, located in Corona, CA, seeks a Customer Service Representative to enhance customer relations by providing outstanding service. This role involves handling a high volume of customer calls, maintaining records, and resolving complaints efficiently.

The ideal candidate will possess excellent verbal communication skills, attention to detail, and a strong customer service ethic. Bilingual candidates are encouraged to apply. This position helps foster a positive customer experience in a dynamic work environment.