Customer Service Representative

ViaPlus; Corona (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

ViaPlus, located in Corona, CA, seeks a Customer Service Representative to enhance customer relations by providing outstanding service. This role involves handling a high volume of customer calls, maintaining records, and resolving complaints efficiently.

The ideal candidate will possess excellent verbal communication skills, attention to detail, and a strong customer service ethic. Bilingual candidates are encouraged to apply. This position helps foster a positive customer experience in a dynamic work environment.

Qualifications

• Customer service experience preferred.
• Bilingual Spanish is a plus.
• Ability to work in a team environment or independently.

Responsibilities

• Promote positive customer relations with customers and coworkers.
• Answer 100+ routine and non-routine customer calls daily.
• Maintain customer records by updating account information.
• Resolve service problems and following up to ensure resolution.

Skills

Excellent phone etiquette

Excellent verbal communication skills

Detail-oriented

Strong interpersonal skills

Excellent customer service skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About Us

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back‑office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.

Location

Corona, CA or Anaheim, CA

Schedule

Monday - Friday 8:00am - 6:00pm

Major Duties And Responsibilities

• Promote positive customer relations with customers and coworkers
• Answer 100+ routine and non‑routine customer calls daily
• Acquire a working knowledge of our database
• Communicate with a variety of people across various levels both within the organization
• Make suggestions on improving/streamlining workflow processes and enhancing profitability
• Develop a strong team work ethic
• Consistently meet established productivity, schedule adherence and quality standards
• Quickly and accurately identify/assess individual needs and take action to satisfy those needs
• Provide information about products and services
• Maintain customer records by updating account information
• Follow communication procedures, guidelines and policies
• Resolve service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Provide face‑to‑face customer service with walk‑in customers
• Must follow all company rules and procedures
• Ability to deal with customers in a courteous, polite and professional manner at all times
• Other duties as assigned

Qualifications

• Excellent phone etiquette
• Excellent verbal communication skills
• Excellent attendance and punctuality
• Enjoy providing prompt and timely service to our clients
• Detail‑oriented, efficient and possess superior written and verbal communication
• Strong interpersonal skills
• Compassion and empathy for customer situations
• Excellent customer service skills, and ability to build and maintain customer relationships
• Energetic, self‑motivated and quick‑thinking
• Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‑paced changing environment
• Ability to read and comprehend normal instructions, correspondence and memos
• Organize and write correspondence and memos in a logical/methodical manner
• Ability to present information in one‑on‑one situations to customers/clients of the organization
• Apply common sense understanding to carry out detailed written or oral instructions
• Deal with problems involving a few concrete variables in standardized situations
• Excellent computer skills, including Microsoft Office programs

Education and/or Experience

• High school diploma or GED
• Customer Service Experience (a plus)
• Bilingual Spanish (a plus)

Supervisory Responsibilities

There are no supervisory responsibilities in this position.

Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. The employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.