Customer Service Specialist - Fast-Paced, Cross-Functional Support

Smart Care; United States; Remote; USD 30,307 - 35,817; Full time

Benefits offered by this job

Equal Employment Opportunity Employer

Opportunities for advancement

Job summary

Smart Care is seeking a Customer Service Representative in Anaheim, CA. In this role, you will respond to customer inquiries and provide exceptional service in a dynamic environment. You should have at least 2 years of customer service experience and be proficient with computer systems.

The ideal candidate will excel in communication and organizational skills, ensuring effective solutions for customer needs. This on-site position offers an opportunity to be part of a dedicated team, focused on customer satisfaction.

Qualifications

• Minimum 2 years of customer service experience in a fast-paced environment.
• Proficient in computer systems and able to navigate multiple software platforms.

Responsibilities

• Respond to inbound customer calls and emails regarding service and sales requests.
• Accurately enter customer information in real-time into service databases.
• Track and categorize customer inquiries and complaints to ensure resolution.

Skills

Customer service experience

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Windows-based applications

Job description

Smart Care is seeking a Customer Service Representative in Anaheim, CA. In this role, you will respond to customer inquiries and provide exceptional service in a dynamic environment. You should have at least 2 years of customer service experience and be proficient with computer systems.

The ideal candidate will excel in communication and organizational skills, ensuring effective solutions for customer needs. This on-site position offers an opportunity to be part of a dedicated team, focused on customer satisfaction.