Onsite Customer Experience Pro Melbourne, FL

Percepta LLC; Melbourne (FL); On-site; USD 44,669,000 - 60,434,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs (Per

Job summary

Percepta LLC in Melbourne, Florida is seeking a Customer Experience Specialist to be the single point of contact for customers, addressing sales, product knowledge, and service issues. This on-site role emphasizes delivering exceptional customer experiences and resolving concerns with a broad support network including dealers and SMEs.

The role requires a high school diploma with at least 2 years in customer service or related fields, plus strong communication skills and a professional demeanor.

Qualifications

• Minimum 2 years of experience in customer service, call center, hospitality, or public relations, or sales.
• Strong verbal and written communication skills.
• Excellent English language usage and etiquette.

Responsibilities

• Provide exceptional customer experience guiding customers from website to pre-buy experience.
• Act as a resource for product knowledge and service support.
• Handle inbound/outbound calls, emails, and chats with professionalism.
• Document customer inquiries and resolve issues using available resources including dealers and SMEs.
• Meet specified goals set by management and support marketing/sales projects.

Skills

Customer service

Call center

Hospitality

Communication

Typing 30 wpm

Education

Associate degree

Bachelor's degree

Job description

Percepta LLC in Melbourne, Florida is seeking a Customer Experience Specialist to be the single point of contact for customers, addressing sales, product knowledge, and service issues. This on-site role emphasizes delivering exceptional customer experiences and resolving concerns with a broad support network including dealers and SMEs.

The role requires a high school diploma with at least 2 years in customer service or related fields, plus strong communication skills and a professional demeanor.