Onsite Customer Care Specialist – Melbourne, FL

Percepta; Melbourne (FL); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) Retirement Plan

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Discount Program

Employee Rewards & Recognition Program

Job summary

Percepta, based in Melbourne, Florida, is searching for a Customer Care Representative to enhance customer experiences for dealership personnel and vehicle owners. In this role, you will respond to inquiries and provide solutions while maintaining excellent service standards.

This position requires strong communication skills, a commitment to customer satisfaction, and the ability to handle multiple systems efficiently. You will also receive a starting hourly rate of $14.00 and benefits including insurance options and 401(k) retirement plans.

Qualifications

• 1–2 years of customer service experience required.
• Ability to multitask and manage time effectively.
• Strong written and oral communication skills.

Responsibilities

• Respond to customer inquiries through various communication channels.
• Research and resolve customer issues accurately.
• Mentor new team members and participate in team collaboration.

Skills

Customer service

Communication

Time management

Computer skills

Education

High school diploma required

College degree preferred

Job description

Percepta, based in Melbourne, Florida, is searching for a Customer Care Representative to enhance customer experiences for dealership personnel and vehicle owners. In this role, you will respond to inquiries and provide solutions while maintaining excellent service standards.

This position requires strong communication skills, a commitment to customer satisfaction, and the ability to handle multiple systems efficiently. You will also receive a starting hourly rate of $14.00 and benefits including insurance options and 401(k) retirement plans.