Onsite Customer Case Manager - Melbourne

Percepta LLC; Melbourne (FL); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Job summary

Percepta LLC is seeking a Customer Service Case Manager to provide exceptional service while working onsite in Melbourne, Florida. You will play a crucial role in delivering unparalleled customer experiences and building lasting relationships.

Your responsibilities include guiding customers through their inquiries, documenting interactions, and acting as a liaison between customers and dealerships. Candidates should have a high school diploma and a minimum of two years in customer service.

The role offers a starting pay rate of $18.34 per hour and includes various benefits such as health insurance and a 401(k) plan.

Qualifications

• Minimum of two years of experience in customer service, call center, hospitality, public relations, or sales.
• Knowledge of the automotive industry is a plus.
• Strong English language skills, both verbal and written.

Responsibilities

• Deliver exceptional customer experience by guiding customers through their inquiries.
• Act as a liaison between customers and dealerships, ensuring seamless communication.
• Accurately document customer interactions and maintain organized case records.

Skills

Customer service

Communication skills

Relationship-building

Typing skills

Education

High school diploma

Associate's or bachelor’s degree

Job description

Percepta LLC is seeking a Customer Service Case Manager to provide exceptional service while working onsite in Melbourne, Florida. You will play a crucial role in delivering unparalleled customer experiences and building lasting relationships.

Your responsibilities include guiding customers through their inquiries, documenting interactions, and acting as a liaison between customers and dealerships. Candidates should have a high school diploma and a minimum of two years in customer service.

The role offers a starting pay rate of $18.34 per hour and includes various benefits such as health insurance and a 401(k) plan.