On-Site Luxury Client Experience Manager

TeleTech Holdings, Inc.; Melbourne, Northern (FL, KY); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental/Vision/Life Insurance

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Discounts

Training and Development Programs

Employee Rewards Program

Job summary

Percepta is seeking a Client Service Manager to be on-site in Melbourne, FL, delivering premier service for luxury clients and dealerships. You will be the single point of contact for sales and service inquiries, resolving issues with professional, timely responses and strong relationship management.

You will answer inquiries across channels, advocate for clients, and drive process improvements to elevate client satisfaction and dealer advocacy.

Qualifications

• High school diploma required; associates or bachelor’s preferred.
• Experience in client contact environments and luxury client support is advantageous.
• Strong written and verbal English communication skills.

Responsibilities

• Provide superior client service and build trust with clients and dealers.
• Handle inbound client contacts across channels and resolve inquiries.
• Resolve issues using available resources and document outcomes in CRM.
• Identify process improvements to enhance client and dealer satisfaction.

Skills

Trust and integrity

Professional communication

Customer service

Conflict resolution

Team collaboration

Problem solving

Attention to detail

Multitasking

Education

High School Diploma

Associate's or Bachelor's degree preferred

Job description

Percepta is seeking a Client Service Manager to be on-site in Melbourne, FL, delivering premier service for luxury clients and dealerships. You will be the single point of contact for sales and service inquiries, resolving issues with professional, timely responses and strong relationship management.

You will answer inquiries across channels, advocate for clients, and drive process improvements to elevate client satisfaction and dealer advocacy.