On-Site Auto Service Experience Specialist

Percepta; Melbourne (FL); On-site; USD 52,349,000 - 57,859,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

FSA/HSA

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs (Per

Percepta College

Employee Rewards Program (Perci Perks)

Job summary

Percepta is seeking a Customer Experience Specialist (CXS) on-site in Melbourne, FL. You will be the primary liaison between customers and dealerships, coordinating service scheduling and case resolution while delivering excellent support across channels.

Responsibilities include managing inquiries via phone, email, chat, and CRM, tracking progress with AI-assisted summaries, and maintaining high satisfaction and productivity standards. This on-site role offers robust benefits and growth.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Minimum of 2 years of experience in customer service, customer relations, or a similar environment.
• Experience using CRM platforms, digital communication tools, and case management systems preferred.

Responsibilities

• Serve as the Single Point of Contact for customers throughout their service journey.
• Coordinate routine maintenance and vehicle repair appointments with dealerships.
• Communicate proactively with customers and dealerships to ensure informed updates.
• Document all interactions and case updates in CRM systems.
• Utilize AI-enabled tools to summarize interactions and track next steps.
• Meet quality, productivity, and customer satisfaction goals.

Skills

CRM experience

Communication

Active listening

Problem solving

Time management

Customer service

Multitasking

Education

High School Diploma

Tools

Salesforce

Job description

Percepta is seeking a Customer Experience Specialist (CXS) on-site in Melbourne, FL. You will be the primary liaison between customers and dealerships, coordinating service scheduling and case resolution while delivering excellent support across channels.

Responsibilities include managing inquiries via phone, email, chat, and CRM, tracking progress with AI-assisted summaries, and maintaining high satisfaction and productivity standards. This on-site role offers robust benefits and growth.