Luxury Auto CX Specialist – Onsite Melbourne

TeleTech Holdings, Inc.; Melbourne (FL); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs

Employee Rewards Program

Job summary

Percepta is seeking a Customer Experience Specialist to be the single point of contact for customers in Melbourne, FL. This on-site role focuses on delivering exceptional service, resolving issues, and building loyalty.

You will handle inbound calls, emails, and chats, collaborate with dealers and SMEs, and contribute to a positive customer journey. Competitive benefits include medical and retirement plans.

Qualifications

• High school diploma required; higher degrees are a plus.
• Minimum 2 years of experience in customer service, call center, hospitality, or sales.
• Strong verbal and written communication and English skills.
• Typing speed minimum 30 words per minute.

Responsibilities

• Provide exceptional customer experience and build trust during pre-buy process.
• Be a resource of product knowledge and service support.
• Handle inbound calls, emails and chats professionally.
• Document customer inquiries and resolve issues using available resources.
• Coordinate with dealers, SMEs, and service staff to resolve issues.

Skills

Customer service experience

Communication skills

Typing 30 wpm

Education

High school diploma

Associate or bachelor’s degree

Job description

Percepta is seeking a Customer Experience Specialist to be the single point of contact for customers in Melbourne, FL. This on-site role focuses on delivering exceptional service, resolving issues, and building loyalty.

You will handle inbound calls, emails, and chats, collaborate with dealers and SMEs, and contribute to a positive customer journey. Competitive benefits include medical and retirement plans.