Customer Experience Specialist — Solve, Connect, & Delight

Percepta LLC; Melbourne (FL); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) Retirement Plan

Paid Vacation/Sick Time

Tuition Reimbursement

Employee Assistance Program

Job summary

Percepta LLC in Melbourne, Florida, is seeking a Customer Service Representative to deliver exceptional service and resolve customer inquiries. The role involves building relationships with customers and collaborating with internal teams for effective issue resolution.

Ideal candidates possess a high school diploma, one year of customer service or sales experience, and strong communication and problem-solving skills. You will be part of a diverse and inclusive workplace that values authenticity and empowerment.

Starting pay is $15.00 per hour, with benefits including health insurance, 401(k) options, and tuition reimbursement.

Qualifications

• Minimum of one year of experience in customer service and/or sales.
• Strong written and oral communication skills with all levels of the organization.
• Ability to demonstrate a high degree of professionalism.

Responsibilities

• Deliver exceptional customer service by responding to inquiries and resolving concerns.
• Build positive relationships with customers through effective communication.
• Collaborate with internal teams to research complex inquiries and improve processes.

Skills

Customer service skills

Communication skills

Problem-solving skills

Organizational skills

Relationship-building skills

Education

High school diploma or GED

Tools

FMC360 or Customer Contact systems

Job description

Percepta LLC in Melbourne, Florida, is seeking a Customer Service Representative to deliver exceptional service and resolve customer inquiries. The role involves building relationships with customers and collaborating with internal teams for effective issue resolution.

Ideal candidates possess a high school diploma, one year of customer service or sales experience, and strong communication and problem-solving skills. You will be part of a diverse and inclusive workplace that values authenticity and empowerment.

Starting pay is $15.00 per hour, with benefits including health insurance, 401(k) options, and tuition reimbursement.