Onsite Customer Service Specialist - Crafting Great Experiences

Percepta; Melbourne (FL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan

Paid holidays

Tuition reimbursement

EAP

Employee discounts

Percepta Perks

Job summary

Percepta is seeking a Customer Service Representative to join our onsite team in Melbourne, FL. You will be the trusted voice for customers, delivering exceptional service and building strong relationships with customers and dealership partners.

The role offers steady hours, a starting pay of $15.00 per hour, and benefits including health/dental/vision/life insurance, 401(k), paid holidays, tuition reimbursement, EAP, employee discounts, and Percepta Perks.

Qualifications

• A high school diploma or GED.
• 1+ year of experience in customer service or sales.
• Strong written and oral communication skills with all levels of the organization.
• Strong customer service, interpersonal, and relationship-building skills.
• Strong organizational, time management, planning, problem-solving, and multi-tasking skills.
• Strong team-building skills, self-sufficient, resourceful, and works well with minimal supervision.
• Ability to demonstrate a high degree of professionalism.
• Experience with FMC360 or Customer Contact systems is a plus.

Responsibilities

• Deliver exceptional customer service by responding to inquiries, resolving concerns, and providing timely, accurate solutions.
• Build positive relationships with customers and dealership partners through professional, empathetic, and effective communication.
• Use available tools, knowledge resources, and CRM systems to research issues, document interactions, and ensure accurate case management.
• Make outbound calls as needed to gather information, provide updates, and communicate resolutions.
• Listen actively, ask thoughtful questions, and guide conversations to efficiently identify customer needs and resolve issues.
• Collaborate with internal teams to research complex inquiries, share information, and deliver the best possible customer experience.
• Participate in team meetings, training sessions, and continuous learning opportunities while contributing ideas to improve processes and service delivery.
• Meet quality, productivity, and service goals while promoting products or services when appropriate and helping create an outstanding customer experience.

Skills

Communication skills

Customer service

Interpersonal skills

Time management

Multi-tasking

Team-building

Professionalism

Education

High school diploma or GED

Tools

CRM systems

FMC360

Job description

Percepta is seeking a Customer Service Representative to join our onsite team in Melbourne, FL. You will be the trusted voice for customers, delivering exceptional service and building strong relationships with customers and dealership partners.

The role offers steady hours, a starting pay of $15.00 per hour, and benefits including health/dental/vision/life insurance, 401(k), paid holidays, tuition reimbursement, EAP, employee discounts, and Percepta Perks.