Customer Care Specialist (Onsite) - Melbourne

Percepta LLC; Melbourne (FL); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) Retirement Plan

Paid Time Off

Tuition Reimbursement

Job summary

Percepta LLC is seeking a Customer Care Representative in Melbourne, Florida, focusing on delivering exceptional customer experiences. You will be responsible for addressing customer inquiries and ensuring satisfaction while adhering to company standards.

This role requires a high school diploma and 1-2 years of customer service experience, along with excellent communication skills and proficiency in navigating multiple systems. The position offers a competitive hourly rate and comprehensive benefits, including health insurance and retirement plans.

Qualifications

• 1 - 2 years of customer service experience required.
• Experience working with multiple programs.
• Ability to effectively communicate with customers.

Responsibilities

• Respond to customer inquiries accurately and in a timely manner.
• Meet performance standards for quality and reliability.
• Document and resolve customer inquiries.

Skills

Customer service ability

Excellent written and oral communication

Time management

Ability to multitask

Education

High school diploma

College degree preferred or equivalent experience

Tools

Computer skills

Job description

Percepta LLC is seeking a Customer Care Representative in Melbourne, Florida, focusing on delivering exceptional customer experiences. You will be responsible for addressing customer inquiries and ensuring satisfaction while adhering to company standards.

This role requires a high school diploma and 1-2 years of customer service experience, along with excellent communication skills and proficiency in navigating multiple systems. The position offers a competitive hourly rate and comprehensive benefits, including health insurance and retirement plans.