Onsite Customer Experience & Order Fulfillment Specialist

RL Enterprise & Associates: Recruiting & Staffing; Fontana (CA); On-site; USD 54,000 - 66,000; Full time

Job summary

RL Enterprise Recruiting & Staffing is seeking a detail-oriented Customer Experience Specialist for our client in Fontana, California. This fully onsite role supports the sales team by coordinating orders, preparing quotes, and communicating with logistics and operations to ensure accurate and timely fulfillment.

The ideal candidate is organized, customer-focused, with experience in customer service, order processing, or logistics within manufacturing or distribution.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Strong customer service and communication skills.
• Experience in order entry, logistics coordination, or sales administration.
• Proficiency with Microsoft Office; ability to learn internal systems.
• Onsite Fontana, CA, Monday–Friday.

Responsibilities

• Provide exceptional customer service and support to customers and the sales team.
• Process customer orders, prepare quotes, and ensure accurate sales order entry.
• Coordinate with sales, logistics, operations, and production teams to support order fulfillment.
• Monitor order status and provide timely updates to customers and sales representatives.
• Assist with scheduling transportation, coordinating shipments, and communicating with carriers and dispatchers.
• Ensure accuracy of pricing, order details, shipping information, and customer documentation.
• Maintain accurate customer records and activity updates within the company's CRM and internal systems.
• Address customer inquiries, resolve order-related issues, and elevate time-sensitive requests when necessary.
• Communicate important order details and customer requirements to internal operations teams.
• Support additional administrative and sales-related activities as needed.

Skills

Customer service

Communication

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

CRM/ERP systems

Job description

RL Enterprise Recruiting & Staffing is seeking a detail-oriented Customer Experience Specialist for our client in Fontana, California. This fully onsite role supports the sales team by coordinating orders, preparing quotes, and communicating with logistics and operations to ensure accurate and timely fulfillment.

The ideal candidate is organized, customer-focused, with experience in customer service, order processing, or logistics within manufacturing or distribution.