Customer Service Representative

Astrix; Riverside (CA); On-site; USD 27,552 - 33,062; Full time

Job summary

A leading supply chain company in Riverside, CA, seeks an experienced Customer Service Representative. You will manage customer inquiries, process orders, and maintain client inventory in a fast-paced environment. The ideal candidate should have three years of experience in customer service, excellent communication skills, and the ability to work under pressure. This temporary position covers maternity leave and offers a four-day work week.

Qualifications

• Three years of customer service experience in a manufacturing setting.
• Experience supporting supply chain or order fulfillment processes preferred.

Responsibilities

• Build and maintain professional relationships with customers.
• Process and manage customer orders, including sales orders and documentation.
• Communicate proactively with customers to address questions.
• Coordinate with departments for timely order fulfillment.

Skills

Interpersonal and communication skills

Customer focus

Organizational skills

Time management

Ability to work under pressure

Proficient in computer applications

Education

High school diploma or GED

College degree (preferred)

Tools

Epicor software

Job description

Job Overview

We’re seeking an experienced Customer Service Representative to join our Supply Chain team. In this role, you’ll serve as a key point of contact for customers—handling inquiries, processing orders, managing client inventory, and ensuring issues are resolved efficiently and professionally. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced manufacturing environment.

Location: Riverside, CA

Pay Range: $20–$24/hour

Schedule: Monday–Thursday, four-day work week

Employment Type: Temporary (Covering MatLeave)

Key Responsibilities

• Build and maintain strong, professional relationships with customers.
• Process and manage customer orders, including sales orders, packing slips, and related documentation.
• Maintain accurate digital and physical records of customer transactions.
• Communicate proactively with customers to address questions, resolve issues, and provide updates.
• Coordinate with internal departments to ensure timely order fulfillment and follow-up.
• Monitor and maintain client inventory stored.

Required Skills & Abilities

• Strong interpersonal and communication skills, both written and verbal.
• Excellent follow‑up skills and customer focus.
• Ability to stay organized and productive under pressure in a high‑volume environment.
• Detail‑oriented with strong time management and prioritization skills.
• Proficient in general computer applications; experience with Epicor software is a plus.
• Capable of working both independently and collaboratively within a self‑managed team.

Education & Experience

• High school diploma or GED required; college degree preferred.
• Minimum of three years of customer service experience in a manufacturing setting required.
• Prior experience supporting supply chain or order fulfillment processes preferred.

Physical Requirements

• Must be able to sit for extended periods while working on a computer and phone.