On-Site Customer Service Specialist — Printing/Manufacturing

Steven Label LLC; Santa Fe Springs (CA); On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

Paid Vacation

5 Personal Days

9 Paid Holidays

401K plan

Flexible Spending Account

Life Insurance

Long Term Disability

Employee Assistance Program

Job summary

Steven Label LLC in Santa Fe Springs, CA is seeking a Customer Service Representative to join our team. This on-site role handles order entry, customer communication, and coordination from quote to shipment.

The ideal candidate has 5+ years in customer service, strong communication skills, and experience with order management systems. Printing/manufacturing familiarity is preferred, with a commitment to accuracy and timely follow-through.

Qualifications

• 5+ years of customer service experience required.
• Experience in printing, packaging, or manufacturing preferred.
• Ability to read and understand work instructions in English.

Responsibilities

• Provide outstanding customer service through professional oral and written communication.
• Review customer specifications to prepare work orders for manufacturing.
• Process customer orders and prepare accurate quotes.
• Respond to customer emails, messages and calls in a timely manner.
• Support customers with product design and technical inquiries.
• Maintain document control within an ERP system and related reports.
• Build and maintain strong relationships with customers to understand their products and requirements.
• Collaborate with Art, Production, Sales, and Accounting to ensure on-time delivery and product quality.
• Work in a fast-paced, email-heavy environment with high-volume communication.
• Conduct customer meetings via video, phone, and in-person as required.

Skills

Customer service

Communication

Multitasking

Team collaboration

Education

High school diploma or equivalent

Tools

Order management systems

Job description

Steven Label LLC in Santa Fe Springs, CA is seeking a Customer Service Representative to join our team. This on-site role handles order entry, customer communication, and coordination from quote to shipment.

The ideal candidate has 5+ years in customer service, strong communication skills, and experience with order management systems. Printing/manufacturing familiarity is preferred, with a commitment to accuracy and timely follow-through.