Delivery Dispatch & Customer Care Specialist

Pulse Final Mile LLC; Fontana (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Professional development assistance

Vision insurance

Job summary

Pulse Final Mile LLC seeks a Customer Service Representative to support home delivery services for key client(s) and local operations in Fontana, CA. This fast-paced role dispatches delivery teams, maintains positive customer relationships, and drives operational efficiency while directly supporting our clients’ customers.

Responsibilities include coordinating communication between partners and customers, providing on-site warehouse support, upholding Pulse standards, and handling high volumes

Qualifications

• 1+ years of customer service experience.
• Experience with Microsoft Office (Excel).
• Excellent communication.
• Positive attitude.

Responsibilities

• Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and retail partners.
• Provide on-site warehouse support daily to ensure carrier teams and drivers adhere to client SOW procedures.
• Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards, while upholding the Pulse culture and values.
• Ensure compliance with specified contract metrics and terms.
• Maintain high standards for all operational activities.
• Support contract drivers and customers daily.
• Inbound and outbound calls through the scheduled shift; high volume of outbound calls to customers to confirm scheduled delivery and any pertinent information needed prior to scheduled delivery.

Skills

Customer service

Excellent communication

Positive attitude

Tools

Excel

Job description

Pulse Final Mile LLC seeks a Customer Service Representative to support home delivery services for key client(s) and local operations in Fontana, CA. This fast-paced role dispatches delivery teams, maintains positive customer relationships, and drives operational efficiency while directly supporting our clients’ customers.

Responsibilities include coordinating communication between partners and customers, providing on-site warehouse support, upholding Pulse standards, and handling high volumes