Shipping & Customer Care Specialist

Precise Personnel, LLC.; California; On-site; USD 29,000 - 32,000; Full time

Job summary

Precise Personnel, LLC. is seeking a dedicated Customer Service professional for a long-term on-site role in Ontario, CA. The position involves responding to inquiries via phone, email, and live chat, processing orders, and coordinating with sales and logistics to resolve issues.

Strong communication and problem-solving skills are essential. Candidates should be dependable, able to multitask in a fast-paced environment, and maintain accurate records. Bilingual skills are a plus but not required.

Qualifications

• Prior customer service experience preferred.
• Excellent communication skills (verbal and written).
• Strong problem-solving abilities and attention to detail.
• Comfortable using computers, order systems, and email tools.
• Ability to multitask and work in a fast-paced environment.
• Must have good attendance and be dependable.
• Bilingual skills are a plus, but not required.

Responsibilities

• Respond to customer inquiries via phone, email, and/or live chat in a professional and timely manner.
• Assist with order processing, tracking, and returns.
• Maintain accurate customer records and update information in the system.
• Work closely with other departments (sales, logistics, and warehouse) to resolve customer issues.
• Handle complaints or product/service issues with empathy and efficiency.
• Provide product information and support to customers as needed.
• Ensure a high level of customer satisfaction through excellent service.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Multitasking

Dependability

Tools

Order systems

Email tools

Job description

Precise Personnel, LLC. is seeking a dedicated Customer Service professional for a long-term on-site role in Ontario, CA. The position involves responding to inquiries via phone, email, and live chat, processing orders, and coordinating with sales and logistics to resolve issues.

Strong communication and problem-solving skills are essential. Candidates should be dependable, able to multitask in a fast-paced environment, and maintain accurate records. Bilingual skills are a plus but not required.