Onsite Customer Experience & Logistics Coordinator

The Wonderful Company; Fresno (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

Suterra in Fresno, California, is hiring a Customer Experience Associate to support orders, logistics, and communications, ensuring accuracy and efficiency across the supply chain. You will respond to inquiries by phone and email, process orders, coordinate with 3PL partners, maintain HubSpot data, and build strong relationships with customers, distributors, and logistics partners.

This full-time onsite role offers opportunities to contribute to process improvements and customer experience

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or administrative office environment.
• Experience in the agriculture industry is a plus.
• Proficiency with Microsoft Office including Outlook, Word, Excel, and Teams.
• Experience with HubSpot or similar CRM is preferred.

Responsibilities

• Provide administrative support to the Customer Experience team and California Commercial Team.
• Deliver exceptional customer service by responding to customer inquiries via phone, email, and other communication channels.
• Process customer orders and support shipping, receiving, returns, rebates, and reverse logistics.
• Manage customer care, logistics, and returns inboxes while ensuring timely responses.
• Coordinate with Suterra's third-party logistics (3PL) partner to support inventory management, warehouse operations, invoice reconciliation, and product movement.
• Support distributor relationships throughout the Eastern and Central United States.
• Maintain accurate customer information and data within HubSpot CRM.
• Build strong relationships with customers, distributors, and logistics partners through proactive communication and collaboration.
• Assist with process improvements and other Customer Experience initiatives as assigned.

Skills

Customer service orientation

Excellent communication

Organization

Time management

Detail-oriented

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

HubSpot CRM

Job description

Suterra in Fresno, California, is hiring a Customer Experience Associate to support orders, logistics, and communications, ensuring accuracy and efficiency across the supply chain. You will respond to inquiries by phone and email, process orders, coordinate with 3PL partners, maintain HubSpot data, and build strong relationships with customers, distributors, and logistics partners.

This full-time onsite role offers opportunities to contribute to process improvements and customer experience