Onsite Customer Care Specialist - Impact & Growth

Manufacturing Inc; East Providence (RI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Incentive recognition bonus

Job summary

Manufacturing Inc in East Providence, RI is seeking a highly motivated Customer Care Specialist to join our team on-site. You will handle phone, email, and chat inquiries, resolve issues, and ensure a positive brand experience.

The role requires strong communication, active listening, and problem-solving skills. You will document interactions in the CRM, follow procedures, and collaborate with a friendly team committed to service excellence.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in customer service or call center.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with standard office software (Microsoft Office).
• Experience with a CRM system (Salesforce or Zendesk).

Responsibilities

• Answering inbound customer calls, emails, and chats promptly and professionally.
• Identifying and assessing customers' needs to achieve satisfaction through effective troubleshooting and solutions.
• Managing and resolving complex customer complaints and inquiries with patience and diplomacy.
• Documenting all interactions and transactions in the CRM system.
• Maintaining product and service knowledge to provide accurate information.
• Following established communication procedures and policies.

Skills

Communication

Active listening

Problem solving

Phone etiquette

Chat/email support

Microsoft Office

Education

High school diploma or equivalent

Associate's or Bachelor's degree a plus

Tools

Salesforce

Zendesk

Job description

Manufacturing Inc in East Providence, RI is seeking a highly motivated Customer Care Specialist to join our team on-site. You will handle phone, email, and chat inquiries, resolve issues, and ensure a positive brand experience.

The role requires strong communication, active listening, and problem-solving skills. You will document interactions in the CRM, follow procedures, and collaborate with a friendly team committed to service excellence.