Senior Manufacturing Customer Care Specialist

IDEX; Farmington (CT); On-site; USD 69,000 - 104,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement savings program with

PTO

and more

Job summary

IDEX, based in Farmington, CT, seeks a customer-focused professional to strengthen relationships, resolve issues, and coordinate with internal teams for high-quality service. The role emphasizes timely communication and seamless RFQ support throughout the order lifecycle.

Ideal candidates bring 5–7 years in customer service or account support within manufacturing, with ERP/CRM experience and a collaborative mindset to drive accounts growth and service improvements.

Qualifications

• 5–7 years of customer service, order entry, or account support experience in a manufacturing environment.
• Experience reviewing contracts, resolving discrepancies, and supporting customer RFQs.
• Working knowledge of ERP, CRM, Microsoft Office, customer portals, and business data analysis.
• Familiarity with manufacturing operations, including inventory, shipping, vendor coordination, and customer specifications.
• Ability to partner with customers, engineers, management, and internal teams to support account growth and service improvements.
• Bachelor’s degree preferred.

Responsibilities

• Serve as a primary contact for customers and the Sales team, ensuring timely and professional communication.
• Build and maintain customer relationships through regular outreach, issue resolution, and proactive support.
• Coordinate with Quality, Operations, Shipping, and other internal teams to resolve customer concerns quickly and accurately.
• Support inbound RFQs by providing catalog, contract, and price-list information.
• Review and resolve contract discrepancies, pricing questions, and customer documentation issues.
• Identify process improvements that strengthen customer service, response time, and account support.

Skills

Customer service

Order entry

Account support

ERP systems

CRM systems

Microsoft Office

Customer portals

Data analysis

Inventory management

Shipping coordination

Vendor coordination

Cross-functional collaboration

Education

Bachelor’s degree preferred

Tools

ERP systems

CRM systems

Microsoft Office

Job description

IDEX, based in Farmington, CT, seeks a customer-focused professional to strengthen relationships, resolve issues, and coordinate with internal teams for high-quality service. The role emphasizes timely communication and seamless RFQ support throughout the order lifecycle.

Ideal candidates bring 5–7 years in customer service or account support within manufacturing, with ERP/CRM experience and a collaborative mindset to drive accounts growth and service improvements.