Manufacturing Customer Care & Order Specialist

Aptiv PLC; Warwick (RI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading global company in Rhode Island is seeking a Customer Service Representative responsible for processing and tracking customer orders, handling inquiries, and providing support. The ideal candidate will have a High School Diploma, 2-3 years of customer service experience, and proficient skills in communication and Microsoft Office applications. This role may require working in both an office and manufacturing environment, ensuring quality service to customers and collaborating with sales teams.

Qualifications

• Minimum of two to three years of progressively responsible customer service experience, preferably in a manufacturing environment.
• Must be detail-oriented and possess excellent oral and written communication skills.
• Must be able to read, write, and speak English proficiently.

Responsibilities

• Process and track customer orders and respond to customer inquiries.
• Support customers through ongoing communication and resolve issues regarding orders.
• Handle complaints and provide timely and accurate information regarding order status.

Skills

Customer service skills

Problem-solving skills

Proficient in Microsoft Office

Ability to communicate effectively

Multi-tasking skills

Attention to detail

Bilingual Spanish

Education

High School Diploma or GED equivalent

Tools

SAP System

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A leading global company in Rhode Island is seeking a Customer Service Representative responsible for processing and tracking customer orders, handling inquiries, and providing support. The ideal candidate will have a High School Diploma, 2-3 years of customer service experience, and proficient skills in communication and Microsoft Office applications. This role may require working in both an office and manufacturing environment, ensuring quality service to customers and collaborating with sales teams.