Customer Care Specialist

Manufacturing Inc; East Providence (RI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Incentive recognition bonus

Job summary

Manufacturing Inc in East Providence, RI is seeking a highly motivated Customer Care Specialist to join our team on-site. You will handle phone, email, and chat inquiries, resolve issues, and ensure a positive brand experience.

The role requires strong communication, active listening, and problem-solving skills. You will document interactions in the CRM, follow procedures, and collaborate with a friendly team committed to service excellence.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in customer service or call center.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with standard office software (Microsoft Office).
• Experience with a CRM system (Salesforce or Zendesk).

Responsibilities

• Answering inbound customer calls, emails, and chats promptly and professionally.
• Identifying and assessing customers' needs to achieve satisfaction through effective troubleshooting and solutions.
• Managing and resolving complex customer complaints and inquiries with patience and diplomacy.
• Documenting all interactions and transactions in the CRM system.
• Maintaining product and service knowledge to provide accurate information.
• Following established communication procedures and policies.

Skills

Communication

Active listening

Problem solving

Phone etiquette

Chat/email support

Microsoft Office

Education

High school diploma or equivalent

Associate's or Bachelor's degree a plus

Tools

Salesforce

Zendesk

Job description

East Providence, Rhode Island, United States

We are seeking a highly motivated and empathetic Customer Care Specialist to join our dedicated team. This is an onsite position that plays a critical role in providing exceptional support, resolving customer inquiries, and ensuring a positive brand experience through phone, email, and chat interactions. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply.

What's In It For You

• Impactful Work: Be the front-line voice of our company, directly influencing customer satisfaction and loyalty.


• Skill Development: Gain valuable professional experience in communication, problem-solving, and relationship management.


• Supportive Team Environment: Work alongside a collaborative and friendly team committed to mutual success.


• Financial Recognition: Eligibility for an incentive recognition bonus for performance and goal achievement.

Responsibilities Include:

• Answering inbound customer calls, emails, and chats promptly and professionally.


• Identifying and assessing customers' needs to achieve satisfaction through effective troubleshooting and solutions.


• Managing and resolving complex customer complaints and inquiries with patience and diplomacy.


• Documenting all interactions and transactions accurately in the customer relationship management (CRM) system.


• Maintaining a high level of product and service knowledge to provide accurate information.


• Following established communication procedures, guidelines, and policies.

Skills and Qualifications

• High school diploma or equivalent.


• Minimum of 1 year of experience in a customer service or call center environment.


• Exceptional verbal and written communication skills.


• Strong active listening and problem-solving abilities.


• Proficiency with standard office software (e.g., Microsoft Office Suite).


• Ability to sit for extended periods and manage high call volumes efficiently.


• Experience with a major CRM system (e.g., Salesforce, Zendesk).


• Associate's or Bachelor's degree a plus!

Compensation and Benefits

• Pay Rate: The expected hourly wage is $19/hr. Pay will be offered based on several factors, including the candidate's education, work experience, work location, specific job duties, and certifications.


• Schedule: Monday - Friday, 8:00 AM - 5:00 PM ONSITE.


• Benefits: We offer comprehensive benefits, which include health insurance and an incentive recognition bonus. (All benefits are based on eligibility).

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.