Onsite Customer Support Specialist - Medical, 401(k)

Seneca Resources; Richardson (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading IT services provider is seeking a Customer Support Representative to enhance customer satisfaction by addressing inquiries, processing orders, and maintaining communication with internal teams. The ideal candidate will possess strong written and verbal communication skills. This full-time position requires a commitment to exceptional service delivery within a dynamic team environment. Benefits include medical insurance, vision insurance, and a 401(k).

Qualifications

• Retail background is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Provide pricing, availability, and schedule information to customers.
• Process orders via email, telephone, and other methods.
• Maintain order activity tracking and address delivery issues.
• Train new staff and provide ongoing training support.
• Support accounts to ensure exceptional service delivery.
• Document procedures as required.

Skills

Strong written and verbal communication skills

Retail background

Job description

A leading IT services provider is seeking a Customer Support Representative to enhance customer satisfaction by addressing inquiries, processing orders, and maintaining communication with internal teams. The ideal candidate will possess strong written and verbal communication skills. This full-time position requires a commitment to exceptional service delivery within a dynamic team environment. Benefits include medical insurance, vision insurance, and a 401(k).