Onsite B2B Customer Support Specialist

CFS Brands; Lodi (NJ); Presencial; USD 40 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, and Vision

HSA

401(k) Matching

Employee Assistance Program

Paid Time Off

Employee Discount

Resumo da oferta

CFS Brands is hiring a Customer Service Representative in New Jersey. The role focuses on assisting customers via phone, email, and chat, resolving issues, processing returns, and collaborating with the Sales team to deliver excellent service.

The ideal candidate has an associates degree and at least two years of relevant experience, with strong Microsoft Outlook skills and a team-oriented mindset. On-site work Monday through Friday is required.

Qualificações

• Associates degree with minimum of 2 years experience.
• Experience working with finished goods in wholesale industry and/or B2B organizations.
• Strong working knowledge of Microsoft Outlook, with the ability to utilize its features to prioritize communications and contribute to an organized and efficient work environment.

Responsabilidades

• Multi-tasking. Manage multiple tasks and priorities simultaneously in a fast-paced environment with heavy phone volume.
• Customer Support. Respond to customer inquiries via phone, email, and chat platform in a timely and professional manner.
• Returns Processing & Support Coordination – Manage return requests from start to finish, ensuring accurate documentation, timely processing, and clear communication with customers regarding status, eligibility, and next steps.
• Issue Resolution. Resolve order issues, back orders, product information requests and other customer concerns.
• Relationship Building . Develop and maintain relationships with customers and sales team with a customer‑centric service attitude and results focused mindset.
• Team Collaboration. Perform as a team player, supporting and assisting fellow colleagues to ensure the team meets its goals.
• Process Improvement. Contribute to continuous improvement initiatives and recommend better strategies to enhance customer service processes.
• Adaptability. Demonstrate the ability to adapt to changing circumstances.
• On‑site Requirement. Monday - Friday onsite presence in our office.

Conhecimentos

People-first attitude

Multitasking

Team player

Formação académica

Associates degree

Ferramentas

Microsoft Outlook

Descrição da oferta de emprego

CFS Brands is hiring a Customer Service Representative in New Jersey. The role focuses on assisting customers via phone, email, and chat, resolving issues, processing returns, and collaborating with the Sales team to deliver excellent service.

The ideal candidate has an associates degree and at least two years of relevant experience, with strong Microsoft Outlook skills and a team-oriented mindset. On-site work Monday through Friday is required.