Onsite Customer Care Coordinator – Elevate the Experience

LCI; Augusta (GA); Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

LCI is seeking a Customer Care Coordinator to support customer-related matters and back up Customer Service Representatives. The role is onsite at Ft. Gordon, GA, Monday–Friday, 7:30 AM–4 PM, with potential variation.

You will handle orders, quotes, and customer communications while working closely with vendors and management to ensure timely, accurate processing and high customer satisfaction.

Formación

• High school graduate with one year relevant work experience.
• Basic retail knowledge. Accuracy with computerized checkout systems.
• Must have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers and management.

Responsabilidades

• Handle all customer-related matters with a positive, friendly demeanor.
• Navigate Axapta to create and release sales orders.
• Communicate with customers and vendors by phone or email through the sales order process.
• Provide quotes on contracts and follow up on quotes.
• Request information from customers as needed to complete orders.
• Reconcile sales orders with available material to minimize customer wait times.
• Coordinate pickup and delivery of orders.
• Maintain a customer contact list with emails and phone numbers for follow-up business.
• Assist cashiers at checkout to reduce customer wait times.
• Conduct post-purchase surveys on product satisfaction and delivery timing.
• Prepare reports tracking sales orders and budget impact using AX/Excel.
• Create, modify and email Excel spreadsheets as required by management.
• Inform customers about BUYBSC website and assist with site setup.
• Explain the DOD Emall program and navigate the site in select stores.
• Publish daily price changes as instructed.
• Engage with vendor reps to learn product details.
• Merchandize and replenish shelves as needed.
• Other duties as assigned.

Conocimientos

Interpersonal skills

Customer service

Educación

High school diploma

Herramientas

Axapta

Descripción del empleo

LCI is seeking a Customer Care Coordinator to support customer-related matters and back up Customer Service Representatives. The role is onsite at Ft. Gordon, GA, Monday–Friday, 7:30 AM–4 PM, with potential variation.

You will handle orders, quotes, and customer communications while working closely with vendors and management to ensure timely, accurate processing and high customer satisfaction.