Onsite Customer Care & Sales Coordinator

LCI; Alaska; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, Dental & Vision

On-site Wellness

401(k) with match

Paid time off

Holidays

Employee assistance program

Job summary

LCI is seeking a Customer Care Coordinator for the Eielson AFB onsite team. You will assist customer service reps, manage sales orders in Axapta, and communicate with customers and vendors by phone or email to ensure timely fulfillment.

Position requires a high school diploma with at least one year in a customer-facing role, basic retail knowledge, and strong interpersonal skills. On-site hours are M-F, with potential variability.

Qualifications

• High school graduate with one year relevant work experience.
• Basic retail knowledge and accuracy with computerized checkout systems.
• Must have interpersonal skills dealing with customers, vendors, and staff.

Responsibilities

• Handle all customer related matters with a positive demeanor.
• Able to navigate Axapta to create and release sales orders.
• Communicate with customers and vendors by phone or email throughout the sales order process.
• Quote on contracts and follow up on quotes.
• Call customers for additional information as needed.
• Ensure sales orders reconcile with on-hand or on-order material to minimize delays.
• Coordinate pick up/delivery of orders.
• Maintain a list of customers with emails and phone numbers to increase business.
• Assist customer service reps at checkout to reduce wait times.
• Follow up with customers via surveys about satisfaction and delivery.
• Register and track customer complaints with expeditious follow up.
• Create reports tracking sales orders and budget impact using AX/Excel.
• Create/modify email and Excel sheets per management needs.
• Educate customers about BUYBSC site and DOD Emall program.

Skills

Interpersonal skills

Retail knowledge

Education

High school diploma

Job description

LCI is seeking a Customer Care Coordinator for the Eielson AFB onsite team. You will assist customer service reps, manage sales orders in Axapta, and communicate with customers and vendors by phone or email to ensure timely fulfillment.

Position requires a high school diploma with at least one year in a customer-facing role, basic retail knowledge, and strong interpersonal skills. On-site hours are M-F, with potential variability.