Customer Care & Sales Coordination Specialist

LCI Brand; Quantico (VA); Presencial; USD 19.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with match

Health, Dental, and Vision Insurance

Paid time off (PTO)

Ten paid holidays annually

On-site Health and Wellness program

Employee Assistance Program (EAP)

Basic Life Insurance at no cost

Descripción de la vacante

LCI Brand is seeking a Customer Care Coordinator to support customer-related matters and back up Customer Service Representatives. The role involves processing sales orders in Axapta, communicating with customers and vendors, and quoting contracts.

You will assist at checkout, maintain customer records, and help drive sales through follow-ups and site engagement. The position runs Monday to Friday, 7:30 AM to 4 PM, at our facilities.

Formación

• Interpersonal skills required for dealing with customers and vendors.
• Basic retail knowledge and proficiency with computerized checkout systems.

Responsabilidades

• Handle all customer-related matters and back up Customer Service Representatives.
• Navigate Axapta to create and release sales orders.
• Communicate with customers and vendors by phone or email throughout the sales order process.
• Quote contracts and follow up on quotes.
• Reach out to customers for additional information as needed.
• Maintain customer lists with emails and phone numbers for upsell opportunities.
• Assist at checkout counters to reduce customer wait times.
• Follow up via surveys to assess product satisfaction and delivery timeliness.
• Create reports tracking sales orders and budget impact using AX/Excel.
• Assist in inventory coordination to ensure materials on order are available.
• Promote BUYBSC website and assist with site setup.
• By supporting marketing tools, drive additional sales.
• Merchandise and replenish shelves as needed.
• Interact with vendor reps during sales calls to learn product uses.

Conocimientos

Interpersonal skills

Customer service

Basic retail knowledge

Educación

High school diploma

Descripción del empleo

LCI Brand is seeking a Customer Care Coordinator to support customer-related matters and back up Customer Service Representatives. The role involves processing sales orders in Axapta, communicating with customers and vendors, and quoting contracts.

You will assist at checkout, maintain customer records, and help drive sales through follow-ups and site engagement. The position runs Monday to Friday, 7:30 AM to 4 PM, at our facilities.