Onsite Customer Care Coordinator

LCI; Quantico (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

401(k) with match

Health, Dental, and Vision Insurance

Paid Time Off (PTO)

On-site Health and Wellness program

Employee Assistance Program (EAP)

Job summary

LCI is seeking a Customer Care Coordinator to provide support to the customer service team onsite in Quantico, VA. You will handle customer inquiries, assist in sales order processing in AX, and support the back-end operations to ensure timely delivery and satisfaction.

The role requires basic retail experience, strong communication skills, and the ability to navigate ERP systems. On-site schedule is Monday–Friday, with standard office hours.

Qualifications

• High school graduate with one year relevant work experience.
• Basic retail knowledge. Accuracy with computerized checkout systems.
• Must have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers and management.

Responsibilities

• Handle all customer-related matters.
• Maintain a positive, friendly demeanor when assisting customers.
• Able to navigate Axapta to create and release sales orders.
• Communicate with customers and vendors via phone or email throughout the sales order process.
• Quote on contracts and follow up on quotes.
• Coordinate pick-up/delivery of orders.
• Maintain customer contact lists for upselling.
• Assist customer service at checkout to reduce wait times.
• Follow up with customers via surveys on satisfaction and delivery.
• Register and track customer complaints with expeditious follow-up and resolution.
• Create reports tracking sales orders and budget impact using AX or Excel.
• Develop and email Excel reports as required by management and purchases.
• Promote BUYBSC website and assist with customer site setup.
• Ensure daily price changes are published as instructed.

Skills

Interpersonal skills

Retail knowledge

Accuracy with checkout systems

Education

High school diploma

Job description

LCI is seeking a Customer Care Coordinator to provide support to the customer service team onsite in Quantico, VA. You will handle customer inquiries, assist in sales order processing in AX, and support the back-end operations to ensure timely delivery and satisfaction.

The role requires basic retail experience, strong communication skills, and the ability to navigate ERP systems. On-site schedule is Monday–Friday, with standard office hours.