Customer Account Coordinator - $28+/hr.

Georgia-Pacific; Huntsville (AL); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Flexible spending and health savings

Life insurance

Disability insurance

Retirement plan

Paid vacation/time off

Educational assistance

Infertility assistance

Paid parental leave

Adoption assistance

Job summary

Georgia-Pacific is seeking a Customer Account Coordinator for our Huntsville, AL plant. The role acts as the main liaison between sales, internal teams, and customers, owning the order process from start to finish with accuracy and urgency.

The position involves order entry, item setup, light accounting, and cross-functional communication. On-site daily with a schedule of standard business hours, 7:50am to 5:00pm EST, Monday to Friday.

Qualifications

• 2+ years of customer service in a fast-paced setting such as manufacturing or logistics.
• Proven ability to manage multiple priorities with accuracy and calm under pressure.
• Strong communication skills and cross-department relationship building.
• Highly organized with attention to data integrity and account accuracy.
• Willingness to work on-site daily.

Responsibilities

• Manage customer accounts with proactive communication via phone and email.
• Create and maintain spreadsheets to track inventory and order status.
• Enter orders, cancellations, and changes with accuracy.
• Coordinate shipments with the shipping department.
• Collaborate with Quality Assurance to address customer feedback and root causes.
• Assist with accounts payable/receivable duties as needed.
• Utilize Microsoft Office Suite daily.

Skills

Customer service

Communication

Detail-oriented

Multi-tasking

On-site work

Tools

Kiwi

Kiwi FFF

PCS

Job description

Georgia-Pacific is seeking a Customer Account Coordinator to support our Huntsville, AL corrugated box plant. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific. This position reports to the Huntsville Customer Service Manager.

In this role, you’ll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency. A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication. Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.

Our Team

Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers. Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.

We’re a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing. Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM). If you're looking for a team where your contributions are seen, supported, and impactful, this is it.

Location

This is a fully onsite role based out of our Huntsville, AL plant.

$28 - $30/hr. (based on experience level)

Schedule

Standard business hours; 7:50am to 5:00pm EST, Monday - Friday, with flexibility as needed based on customer demands.

What You Will Do

• Manage customer accounts like it’s your own business through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
• Create and maintain spreadsheets to track inventory, order status and other customer and production-related data
• Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
• Coordinate shipments of products with shipping department.
• Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
• Manage inventories for effective production review and planning
• Assist with accounts payable/receivable duties as needed.
• Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis

Who You Are (Basic Qualifications)

• 2+ years of customer service in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service
• Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure
• Strong communication skills and the ability to build relationships across departments and with customers
• Highly organized and detail-oriented, especially in managing data and account accuracy
• Willingness to work on-site daily

What Will Put You Ahead

• Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS
• Previous experience managing customer accounts and collaborating with sales, shipping, or production
• Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how ourbusiness philosophy helps employees unleash their potential while creating value for themselves and the company.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.

Our benefits plan includes

• medical
• dental
• vision
• flexible spending and health savings accounts
• life insurance
• ADD
• disability
• retirement
• paid vacation/time off
• educational assistance
• and may also include infertility assistance
• paid parental leave
• adoption assistance

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.