In-Store CSR: Training, Growth & Benefits

CCF Family of Brands; Lawrenceville (GA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system

Cross-brand training

Leadership potential – Key Holder

Performance-based advancement

Educational Reimbursement

Medical insurance options + telemed

401(k) with company match

Life and AD&D insurance

Disability coverage

Discount marketplace access

Paid time off (12 days first year)

Job summary

The Community Choice Financial® Family of Brands in Lawrenceville, GA is hiring a Customer Service Representative (CSR). This entry-level role focuses on in-store customer interactions, processing transactions, and building relationships to drive repeat business.

You’ll receive hands-on training and opportunities for advancement in a fast-growing company. Responsibilities include handling POS transactions, data entry, and daily campaigns, while maintaining store appearance and regulatory

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Maintain store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including vault and cash drawer management.
• Uphold compliance with company policies and local, state, and federal laws.
• Engage in ongoing training and stay current on product and process changes.
• Work in a dynamic, fast-paced environment; navigate multiple tasks to meet performance standards.
• Maintain a full-time schedule with regular, in-person attendance, including weekends.

Skills

Verbal and written communication

Attention to detail

Customer service

Cash handling

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

The Community Choice Financial® Family of Brands in Lawrenceville, GA is hiring a Customer Service Representative (CSR). This entry-level role focuses on in-store customer interactions, processing transactions, and building relationships to drive repeat business.

You’ll receive hands-on training and opportunities for advancement in a fast-growing company. Responsibilities include handling POS transactions, data entry, and daily campaigns, while maintaining store appearance and regulatory